Looking for an enhanced MS Teams experience, with powerful cloud telephony, unique advanced analytics, seamless integration and a feature rich customer experience?
Then ADECS-Maple Teams Telephony is your solution.
ADECS-Maple Teams Telephony combines the very best of MS Teams and enterprise grade Telephony platform, providing all users with an enhanced experience, in conjunction with our Advanced Analytics option.
With over 44+ million users using MS teams each day, it is by far one of the leading Unified Communications and Collaboration tools available today.
For businesses looking for a more enhanced MS Teams solution with a powerful enterprise grade voice service, advanced analytics and a feature rich customer experience, then choose the ADECS-Maple Teams Telephony solution.
Enjoy competitive call rates and bundles without the need to prepay, whilst enjoying all the ADECS-Maple Teams Telephony offering via desktop, smartphone, IP phone or MS Teams.
You don’t even have to be an MS Partner, just as long as the end user has an MS Teams license.
Users can also enjoy a range of options including unlimited call recording (including calls from MS Teams and the ADECS-Maple Teams Telephony Platform), selective number presentation, call forwarding, call baring and a powerful search facility, all easily managed within the ADECS-Maple Teams Telephony Advanced Analytical Single Portal.
Don’t need to be an MS Teams Partner
Works with a mix of devices across the business
Powerful advanced call and text analytics
Unique set of key features
Table comparison is based on a phone system/ business voice grade option for each service. All features require a MS Teams user license, MS Phone System license and an ADECS-Maple Teams Telephony base license to enable full and seamless integration.
FEATURE | MS TEAMS | ADECS-MAPLE TELEPHONY |
Call Recording | X | Upto 59 days Call recording including ADECS-Maple Teams Telephony plans |
Unlimited call recording | X | Easy to use call recording, including MS Teams calls with our optional Advanced Analytics |
PCI & MiFID II Compliant | X | Full PCI and MiFID II call recording compliance option available |
Call Analysis | X | Easy to use optional Advanced Analytics and extensive management reporting |
Forwarding Profiles | 1x default call forwarding profile | Unlimited forwarding profiles - easily managed within the ADECS-Maple Teams Telephony Single Portal |
eFax extension | Requires external service | Easy to set up fax to email service |
Analogue device connect | X | Easily connect analogue devices via ATA |
External Phone Book | X | Company wide phone book included |
Number Presentation | Limited features | Easy to amend outbound call presentation number using ADECS-Maple Teams Telephony |
Multiple DDI per account | X | Multiple DDI per account and/or queues, IVR and other features |
DND Features | DND per user | DND per device |
Extension to Extension Calls | MS Teams to MS Team ONLY | Can utilise a mixture of devices: Mobiles, IP Phones, MS Teams and Soft Client |
Voice Conferencing Line | Chargeable | Full Voice Conferencing facility included with pin code access |
Fraud Prevention | X | Sophisticated measures in place to help reduce call fraud risk |
Unlimited Wall Boards | X | Easy to set up and manage unlimited call wall boards, managed in the ADECS-Maple Teams Telephony Single Portal |
Advanced Report Writing | X | Set of standard reports available, with the optional Report Writing features in the ADECS-Maple Teams Telephony Single Portal |
Choice of Devices | X | Utilise a mixture of devices across an organisation; IP Phones, MS Teams and Soft Client, all managed in the ADECS-Maple Teams Telephony Single Portal |
Integrated Mobile SIM | X | Integrated and native mobile SIM with full PBX features including call and text recording |
Time of Day plans | Limited features | Unlimited Time of Day plans |
IVR, Hunt Group & Call Queues | Chargeable | Unlimited IVR, Hunt Group and Call queues to any device |
Voicemail Retrieval | Chargeable by MS Teams app ONLY | Voicemail retrieval as standard, by any device |