The 2027 PSTN switch-off: what it means for your business
The UK's traditional analogue phone network is being switched off in January 2027. Here's what's changing, why it matters, and how to prepare with confidence.
If your business still relies on traditional phone lines, there's an important date on the horizon. In January 2027, the UK's PSTN (Public Switched Telephone Network) will be switched off for good, bringing an end to traditional analogue lines.
It's a big change, but it doesn't need to be a stressful one.
What's actually changing?
For decades, business calls have travelled over the copper-based PSTN. That network is being retired in favour of digital telephony delivered over the internet. Anything that currently depends on an analogue line, phone systems, but also alarms, door entry systems, lift lines and card machines, will need to move to a digital alternative.
Why it matters now
Waiting until the last minute rarely pays off. Moving to digital telephony ahead of the deadline gives you time to:
- Review what's connected to your existing lines (it's often more than you think).
- Choose the right solution for the way your teams actually work.
- Train your people and iron out any wrinkles before you rely on it.
The upside
The switch-off isn't just something to tick off. Digital telephony brings real benefits: calls from desk phones, mobiles or softphones; intelligent call routing; better call quality; and predictable, easy-to-manage costs that flex with your business.
How ADECS can help
Making the move and updating your phone system can feel like a big step, but we're here to help. We'll take the time to understand your current set-up and objectives, then take you through the options that make sense for you, so you can move forward with confidence and reap the benefits of digital telephony too.
Thinking about your switch? Talk to ADECS and we'll help you plan it properly.